Refund Cancellation

DoSchooling – Refund & Collection Policy

Last Updated: August 31, 2025

This Refund & Collection Policy explains how payments, refunds, and collections are handled for schools, parents, and users of DoSchooling (“we,” “our,” “us”). By making a payment through DoSchooling, you agree to this policy.

1. Payments

For Schools

  • Subscription fees for using DoSchooling are billed as per the chosen plan (monthly, quarterly, or annually).
  • Payments must be made in advance, and invoices will be shared with the registered school administrator’s email.
  • Available payment methods (e.g., credit/debit card, UPI, net banking) may vary depending on your school’s setup.

For Parents/Guardians

  • Schools may use DoSchooling to collect student-related fees (e.g., tuition, exam, transport).
  • DoSchooling acts only as a technology platform for payments; the school is responsible for setting fees and issuing receipts.
  • Payments may be made via third-party payment gateways (e.g., Razorpay, Paytm) integrated with DoSchooling.

2. Refunds

DoSchooling Subscription Fees (Schools)

  • Fees paid to DoSchooling are non-refundable, except where required by law.
  • If you cancel your subscription mid-cycle, services will continue until the end of the billing period, but no refund will be issued.

School Fees Paid by Parents (via DoSchooling)

  • Refund requests must be raised directly with the school.
  • Schools must provide clear authorization for refunds to be processed.
  • DoSchooling is not responsible for approving or rejecting refunds for school-related fees.
  • Once authorized by the school, DoSchooling or the payment gateway will process refunds within 7–14 business days, depending on the payment method or bank.

3. Failed or Duplicate Transactions

  • If a payment fails but is debited from your account, the amount will be automatically refunded by the payment gateway or bank within 5–7 business days.
  • For duplicate payments, notify your school or DoSchooling at support@doschooling.in with proof of payment. Verified duplicate transactions will be refunded within 7–14 business days.

4. Collections & Late Payments (Schools Only)

  • Schools must ensure timely payment of subscription fees.
  • If payments are overdue:
    • A 7-day grace period may be granted.
    • After this, services may be suspended until payment is received.
    • Continued non-payment (30+ days overdue) may result in account termination.
  • Upon termination, schools may request a data export within 30 days, subject to verification. Any applicable data export fees will be communicated to the school at the time of the request.

5. Chargebacks & Disputes

  • If a parent or school raises a payment dispute or chargeback with their bank, please contact your school or DoSchooling at support@doschooling.in first to resolve the issue.
  • The transaction will be investigated with supporting evidence from DoSchooling and/or the school.
  • Accounts may be temporarily restricted until the dispute is resolved.
  • False or fraudulent chargebacks may lead to permanent suspension of accounts.

6. Grievance Redressal

For complaints or concerns regarding payments, refunds, or this policy, contact our Grievance Officer:

  • Name: Priya Sharma
  • Email: grievance@doschooling.in
  • Mobile/WhatsApp: +91-98765-43211 (Available Monday to Friday, 9 AM to 5 PM IST)
  • Resolution Timeframe: Complaints will be resolved within 30 days, as per DPDP Act 2023 requirements.

7. Contact for Refund & Payment Issues

For issues related to payments, refunds, or collections, contact us at:

Refund and payment-related complaints will be acknowledged within 72 hours and resolved within 7–14 business days, depending on payment gateway or bank timelines.

Note: By making payments through DoSchooling, you agree to follow this Refund & Collection Policy. We’re here to make your payment experience smooth and transparent!